THE ROLE…

We are seeking an experienced Guest Service Agent to join our team at Soho Farmhouse (OX7 4JS). As a Guest Service Agent you will support with communicating with guests any questions or queries, travel arrangements, booking reservations for the hotel and other outlets arriving by telephone, email or through a central reservation system.

MAIN DUTIES

• Processes reservations for other outlets such as spa and restaurant.
• Assists in answering any member or guest queries via telephone or email.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Communicates reservation information and all special requests to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel’s policy on guaranteed reservations and no-shows and communicates information to guests.
• Prepares expected arrival list for front office use.
• Updates member and guests’ profiles.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed.
• To be aware of all front office procedures
• Willing to undertake any reasonable request made by management in any other areas of the house.