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Guest Service Agent (Thai) at IHG Career
Hua Hin, Prachuap Khiri Khan, Thailand -
Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Relations, Check-in Process, Check-out Process, Customer Service, Brand Standard Adherence, Communication Skills

Industry

Hospitality

Description
The Guest Service Agent is responsible for delivering exceptional and personalized guest experiences throughout the guest journey, from arrival to departure. The role ensures efficient check-in and check-out processes, accurate handling of guest requests, and adherence to InterContinental Hotels Group (IHG) brand standards. As the first point of contact for guests, the Guest Service Agent represents the InterContinental brand by creating memorable experiences and building positive relationships with guests while contributing to the overall success of the Front Office operation.
Responsibilities
The Guest Service Agent manages the guest journey from arrival to departure, ensuring efficient check-in and check-out processes. They are responsible for handling guest requests and maintaining IHG brand standards to create memorable experiences.