Guest Service Agent at Tharaldson Hospitality

Niles, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

15.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Front Desk Operations, Customer Service, Handling Confidential Information, Integrity, Complaint Resolution, Call Handling, Message Taking, Cash Handling, Record Keeping, Sales Assistance, Wake-up Calls, Log Maintenance, Lobby Maintenance, Laundry Functions

Industry

Hospitality

Description

Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: * Career advancement opportunities * Employee discounts * Competitive pay * Daily Pay * Flexible work schedule * Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) * Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: * 0 – 1+ year of customer service experience * Passionate about hospitality and creating an exceptional guest experience. * Ability to handle confidential information, including guest records, with a high degree of integrity. * Ability to answer and route calls as appropriate; takes guest messages with accuracy. * All other duties as assigned. * High School degree or better

Responsibilities

The Guest Service Agent is responsible for accommodating hotel guests by greeting, registering, and assigning rooms, while also managing confidential information and promptly addressing guest requests and complaints. Duties also include managing the cash drawer, maintaining accurate records, assisting with sales efforts, and ensuring common areas are clean.