Full job description

To establish and maintain a happy working relationship with all Front Office staff and other departments such as Housekeeping, Room Service, Engineering, Sales, etc. to ensure a smooth and efficient operation.
To be completely familiar with the hotel procedures, policies and standards related to guest service.
To develop a fine reputation for hotel ensuring that it’s policies, products and services are acceptable to the guests
To be familiar with hotel product knowledge.
To apply guest contact skills, such as telephone manners, maintaining eye contact, using guests name etc.
To strictly adhere to hotel standards at all Times.
To be fully aware of fire Safety procedures and evacuation plan.
Ensuring all arriving guests are escorted to assigned rooms
To attend all training programs as per Hotel or Department training plan.
To maintain a discreet and confidential attitude to all guest’s information.
To help and assist with on-the-job training and orienting all new comers to the department.
To be cost conscious with regards to printing and stationaries and avoid wastage, ensuring cost control for department expenses.
To be familiar and able to operate all office equipment such as computers, fax machines, photocopies, key-card system, telephones etc. and to report any abusing, misusing or malfunctioning of this equipment to F.O.M.
To provide a willing, warm and timely response to all guest’s requests.
To provide a professional image through appearance, behavior and punctuality following the company policy of hygiene and grooming.
To ensure correct application of room rates as per Sales and hotel pricing strategy.
To ensure correct postings of all guest charges
To maintain discrete and confidential attitude, with regards to rates, sales strategies and source of bookings
To serve as an information consultant on services and facilities of the hotel, and to be aware of the local area (i.e. Tourist attractions, landmarks etc.) and happenings

At least with 1 year hotel experience

Job Type: Full-time

Application Question(s):

Can Join Immediately?

Experience:

Opera System: 2 years (Required)

Work Location: In person

Responsibilities