ABOUT US:

Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Now one of Australia’s largest privately owned hospitality groups, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.

REQUIREMENTS:

• Current RSA or willingness to obtain
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to guest satisfaction.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.
• Attention to detail and a positive attitude towards teamwork.
• A passion for delivering exceptional guest experiences.

ABOUT THE ROLE:

We are currently seeking an enthusiastic and customer-oriented individuals to join our team as Casual Guest Service Agents. As a Guest Service Agent, you will be the face of our venue, ensuring that every guest receives a warm welcome and outstanding service throughout their stay. Your role is crucial in creating a positive and lasting impression. Values and attitude are key! Here at The Beachcomber Hotel & Resort we believe people are at the heart of everything we do and as such are committed to training, developing and retaining our team.

RESPONSIBILITIES:

• Greet guests upon arrival and provide them with information about hotel & resort facilities and services.
• Assist guests with check-in and check-out procedures efficiently and professionally.
• Providing information about hotel amenities, services, and local attractions.
• Handle guest inquiries and resolve any issues or complaints promptly and courteously.
• Managing reservations and room assignments effectively.
• Utilising the hotel’s property management system to process bookings and updates.
• Coordinate with other hotel departments to ensure seamless guest experiences.
• Managing phone calls and directing them to the appropriate departments.
• Maintain cleanliness and organisation at the front desk area.