Job details

Pay information not provided

Contract, Permanent, Full-time

Dubai

Full job description

Department: Front Office

Employment Type: Full-Time

Job Summary

We are looking for a friendly, professional, and service-oriented Guest Service Agent (GSA) to join our Front Office team(Female preferred). The successful candidate will be responsible for providing warm, efficient, and personalized service to guests while ensuring a smooth and memorable stay.

Key Responsibilities

• Welcome and assist guests in a warm, professional, and courteous manner.
• Handle guest check-in and check-out efficiently and accurately.
• Respond to guest requests, inquiries, and concerns promptly and professionally.
• Provide information about hotel facilities, services, and local attractions.
• Handle reservations, room changes, payments, and other front-office transactions.
• Coordinate with Housekeeping, Maintenance, Concierge, and other departments to fulfill guest requests.
• Handle guest complaints professionally and escalate issues when required.
• Maintain accurate guest records and follow hotel policies and procedures.
• Promote hotel services and facilities where appropriate.
• Maintain a professional appearance and positive attitude at all times.

Requirements & Qualifications

• Previous experience in a hotel, hospitality, or customer-service role is preferred.
• Excellent communication and interpersonal skills.
• Professional, friendly, confident, and guest-focused personality.
• Good command of English.
• Arabic, French, or Russian language skills are highly preferred.
• Language allowance will be provided for qualifying additional language skills.
• Ability to work under pressure and handle multiple tasks efficiently.
• Strong attention to detail and problem-solving skills.
• Flexible to work shifts, weekends, and public holidays.
• Knowledge of hotel property-management systems is an advantage.

Ideal Candidate

The ideal candidate is well-presented, approachable, enthusiastic, and passionate about hospitality. They should enjoy interacting with guests from different nationalities and be committed to delivering excellent customer service.

What We Offer

• Competitive salary package
• Additional language allowance for qualifying language skills
• Opportunities for career growth and development
• Professional and supportive working environment

If you are passionate about hospitality and enjoy creating exceptional guest experiences, we would love to hear from you.

• Work Location: In person