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Guest Service Agent - The Fifth Avenue Hotel at The Fifth Avenue Hotel

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

30.0

Posted On

10 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Guest Relations, Payment Processing, Reservation Management, Complaint Resolution, Bookkeeping, Safety Practices, Communication, Time Management, Problem Solving, Attention to Detail, Teamwork, Adaptability, Hospitality Standards, PMS Systems Knowledge

Industry

Hospitality

Description

Position Description Opportunity: Guest Service Agent, The Fifth Avenue Hotel Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Responsibilities Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. Requirements High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It Minimum Maximum USD $30.00/Hr.

Responsibilities

The Guest Service Agent greets, registers, and services guests in a friendly manner while ensuring compliance with hotel standards. Responsibilities include managing reservations, processing payments, and resolving guest complaints.