The Guest Service team are the face of the hotel, they set the tone of Grand Hospitality by welcoming, fulfilling and exceeding the needs of our guests.
As Guest Service Agent you will bring your personality and flair to provide a warm, friendly, generous and distinctive service to our guests. The guest journey is paramount, so you’ll know how to deliver fantastic experiences for our guests, time and time again.

WHAT THE ROLE WILL INVOLVE

• Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible – eventually forging great relationships with our regular guests, creating a ‘home from home’ experience
• Check guests in and out of the hotel.
• To be fully confident in all hotel and local amenities, providing polite, courteous and a helpful service to guests at all times
• Actively listen and respond positively to guest questions, concerns, and requests using Grand processes to resolve issues, surprise and delight our guests, and celebrate their reasons for staying

WHAT YOU CAN BRING TO THE ROLE

• Highly customer-service oriented, Service with a smile!
• Have a warm and genuine nature; someone who can deliver a Grand welcome
• To be able to confidently, clearly & politely communicate at all levels with guests and colleagues
• Promote a positive, can-do attitude to achieve & exceed anticipated results & experiences
• Be a Team Player
• Be Yourself!
• Fully flexible in their approach to work and availability to work shift patterns through weekdays and weekends inclusive
• Experience of Opera, Office Skills and Reception tools desirable
• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided
  Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.
  This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
  The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.
  At The Grand Hotel Birmingham, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues