We are seeking a dependable and versatile Guest Services Agent to join our team. This role is essential in delivering excellent guest service, maintaining smooth daily operations, and supporting general venue upkeep. You will be the face of the hotel, manage administrative tasks, oversee online booking channels, and act as a key point of contact for contractors and service providers.

QUALIFICATIONS AND SKILLS:

• Previous experience in hospitality, front desk, or reservations management preferred.
• Familiarity with online travel agencies (OTAs) and booking channel managers.
• Strong administrative and organizational skills.
• Proficiency with Microsoft Office and hotel management/reservation software.
• Excellent verbal and written communication skills.
• A team player with a proactive attitude and strong attention to detail.

• Greet guests upon arrival and assist with check-in and check-out procedures.
• Handle phone, email, and online inquiries in a timely and professional manner.
• Provide information about the hotel, facilities, and local area.
• Respond to guest feedback, requests, and concerns with a focus on resolution and satisfaction.
• Process payments and maintain accurate billing and reservation records.