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Guest Service Agent at The Welcombe Hotel Golf and Spa
London, London - England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

29 Jan, 27

Salary

5900.0

Posted On

02 Nov, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Hospitality & Travel

Description
  • Excellent customer service and communication skills.
  • Ability to work independently and stay alert during night shifts.
  • Strong problem-solving skills and attention to detail.
  • IT and administrative skills for handling reservations and reports.
  • Previous experience in a Hotel or customer-facing role.

How To Apply:

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Responsibilities
  • Welcome guests warmly upon arrival and assist with check-in and check-out procedures
  • Provide accurate information about the hotel, estate facilities, services, and local attractions
  • Handle guest feedback, concerns, and complaints with professionalism, empathy, and efficiency
  • Anticipate guest needs and deliver personalised service wherever possible
  • Build relationships with repeat and regular guests to encourage loyalty and repeat business
  • Allocate rooms appropriately while considering guest preferences and requirements
  • Assist with the management and processing of lost property