Staff - Union
Job Category
BCGEU Okanagan Support Staff
Job Profile
BCGEU OK Hourly - Clerk III
Job Title
Guest Service Agent
Department
UBCO | Accommodation | Housing and Conferences | Front Office Operations
Compensation Range
$25.21 - $28.92 CAD Hourly
Posting End Date
August 5, 2025
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
May 8, 2026
UBCO Student Housing and Community Services, Front Office Operations is hiring for multiple auxiliary part-time hourly positions with an end date of May 8, 2026. Hours will vary based on operational needs, and include evening, weekend and overnight shifts.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

JOB SUMMARY

This position will provide front line service to visitors of the Student Housing & Community Services (SHCS) which includes students, university staff, suppliers, external contractor staff, and conference guests, ensuring that, superior customer service is a priority in the delivery of daily service. This position will be an as-needed basis and does not provide guaranteed hours. Shifts may vary to cover a 24/7 operation.

QUALIFICATIONS

• Completion of Grade 12 diploma required
• Experience working in a University Residence Front Desk
• Experience using electronic lock software systems
• Experience in shiftwork, days evenings and overnights
• Over six (6) months of proven customer service experience
• Demonstrated experience handling cash & balancing transactions
• Sound knowledge of data base systems, excel and Microsoft word
• Must be able to work independently and lift up to 15 lbs.
• Ability to maintain confidentiality related to student information, student interactions with staff, and staff personal information.

Please refer the Job description for details