Guest Service Agent / VIP Services Agent Role at Accor

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, VIP Services, Personalised Service, Arrivals Handling, Departures Handling, Room Allocation, Payment Processing, Guest Inquiries, Loyalty Program Promotion, Lobby Presentation, Interdepartmental Coordination, Pre-arrival Correspondence, Amenity Coordination, Guest Profile Maintenance, Communication, Organisation

Industry

Hospitality

Description

Company Description Why work with Manly Pacific? Located opposite the iconic Manly Beach, Manly Pacific Sydney - MGallery Collection blends refined coastal luxury with relaxed seaside energy. With panoramic ocean views, beautifully designed rooms, a rooftop magnesium pool overlooking the Pacific and curated wellness experiences, Manly Pacific offers a unique escape just moments from Sydney’s vibrant beachside lifestyle. Here, sophistication meets the ocean and every stay is designed to feel personal, elevated and memorable. Job Description We are seeking talented individuals for both Guest Service Agent and VIP Services Agent positions to join our Front Office team. Both roles play a key part in delivering exceptional experiences and anticipating the needs of our valued guests, ensuring every stay is seamless, personalised, and memorable. Guest Service Agent Responsibilities: Welcome guests and provide exceptional, personalised service. Handle arrivals, departures, room allocations, payments, and guest inquiries. Promote Accor’s ALL loyalty program and assist with room tours. Maintain lobby and front desk presentation to luxury standards. Coordinate with housekeeping, concierge, and other departments. VIP Services Agent Responsibilities: Coordinate pre-arrival correspondence, special requests, amenities, and in-room checks to ensure seamless preparation and recognition of all VIP movements. Liaise daily with Front Office and operational departments to communicate guest preferences, movements, and special requirements, ensuring smooth transitions and service delivery. Maintain accurate and up-to-date guest profiles, respond promptly to enquiries, and support lobby arrivals to enhance the overall guest journey. Uphold luxury presentation and brand standards at all times, acting as a brand ambassador through professional grooming, refined service delivery, and proactive promotion of hotel services and loyalty programs. Qualifications Previous customer service experience, preferably in luxury hospitality. Strong computer and systems skills; Opera PMS experience preferred. Excellent communication, organisation, and attention to detail. Knowledge of Accor’s ALL loyalty program is an advantage. Familiarity with Manly and surrounding areas for guest recommendations. Ability to maintain high personal grooming and presentation standards. Additional Information What’s in it for you: Work in front of the iconic Manly Beach Staff canteen with food & drinks Up to 70% off for you to live it up across all Accor Properties & 30% off Restaurants Dry-cleaning on us: you won’t need to worry about ironing and/or washing your clothes on your days off, we encourage you to embrace life instead Benefits Your Way: Employee Assistant Program, Birthday day off, Anniversary stay at the hotel, discounted gym membership and much more! Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific. To apply please follow the link or send your resume to [email protected]. Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

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Responsibilities

Both roles are key to delivering exceptional experiences by anticipating guest needs, ensuring seamless and personalized stays, and handling all front office operations like check-ins and check-outs. The VIP Services Agent specifically coordinates pre-arrival preparations, amenities, and liaises with departments regarding VIP preferences and movements.