Guest Service Agent - Voco Kirkton Park Hunter Valley at IHG Career

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication Skills, Problem-Solving Skills, Tech-Savvy, Customer Service, Front Office Experience, Opera PMS, Payment Management, Check-In Process, Check-Out Process, Anticipating Guest Needs, Restaurant Recommendations, Bill Issue Resolution, Fluency In Local Language, Reading Skills, Writing Skills

Industry

Hospitality

Description

Join our team at Voco Kirkton Park Hunter Valley – where work meets joy! voco Kirkton Park Hunter Valley is a luxury boutique hotel set on an intimate 70-acre estate, ideally situated at the gateway to the finest vineyards of the Hunter Valley. Position: Part-Time Guest Service Agent We are looking for dedicated individuals to join our Front Office team, playing a vital role as the face of the hotel. Your warm smile will be the first of many interactions to ensuring our guests have a rememberable stay. What you will do: Kicking off truly memorable guest experiences with the warmest of welcomes. Acknowledging IHG One Rewards members and returning guests in person or over the phone. Taking, managing, and receiving payments for guest bookings. Making the check-in and check-out process feel swift and seamless. Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations. Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations. The ideal candidate will have: Previous experience in a Front Office position or with Opera (PMS) is highly regarded. Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to. Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. Fluency in the local language - extra language skills would be great, but not essential. Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills. We are looking for someone who: Can work a rotating roster, including shifts on weekends and Public Holidays. Availability to work evenings (3pm – 11pm) is highly advantages Full Australian Drivers Licence to provide valet parking services Has the legal right to work in Australia without any limitation or hour-restriction as well as holds a current police clearance (not older than 6 months). What we offer: You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey Duty Meal provided on shift Uniform supplied Paid birthday leave - hip hip hooray! Paid parental leave scheme Free onsite parking Staff Celebration Events Some of the best colleague discounts across our IHG Hotels across Australia and worldwide for accommodation, food and beverage A massive colleague discounts platform for all your favourite brands and retailers Most importantly, your career journey will be supported through our lifelong development programs IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

Responsibilities

As a Guest Service Agent, you will be the face of the hotel, ensuring guests have memorable experiences from the moment they arrive. This includes managing bookings, payments, and providing tailored recommendations to enhance their stay.