Guest Service Assistant at Holiday Inn Express Leicester
Leicester LE2 7FL, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

07 Jul, 25

Salary

0.0

Posted On

07 Apr, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Hospitality

Description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…

WHAT WE NEED FROM YOU

  • A welcoming personality who loves connecting with people and making their day brighter.
  • Strong communication skills, comfortable chatting with guests and coordinating with team members.
  • Sharp attention to detail, especially when it comes to handling guest needs and reservations.
  • A problem-solver who can think on their feet, handling any situation with a positive attitude.
  • Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
  • High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
Responsibilities
  • Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
  • Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
  • Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
  • Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
  • Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
  • Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
  • Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
  • Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable
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