JOB SUMMARY

Holiday Inn Express Wigan are looking for a Guest Service Assistant (GSA) for evenings (includes weekends)
Being a GSA means being the person who makes our guests feel welcomed and pleased with their choice of accommodation. It means taking and showing pride in your hotel and delivering a great guest experience consistently. As a GSA you may be the first person a guest encounters at our hotel so you’ll need to be friendly, professional and confident. You’ll be the person a guest turns to if they have any concerns or complaints and you’ll be empowered to make things right. GSA’s are the beating heart of our hotel and get involved in everything from serving at the bar, and taking reservations, to ensuring our housekeeping and maintenance teams are aware of any issues, so you’ll be great at juggling tasks and turning your hand to many different things.
We’re looking for individuals who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people and who have a passion for great customer service.
As a GSA you will split your time between checking guests in at the reception desk, ensuring their stay gets off to the best possible start and you will also serve food and drinks to customers in our bar and restaurant area.

PREFERRED SKILLS:

Articulate and communicative
Numerate
Good interpersonal skills
Organised and systematic
Concerned with quality of product and service
Computer literate
Team worker
The majority of shifts will be from between 15:00-23:00.
Job Types: Full-time, Part-time, Zero hours contract
Pay: £12.21 per hour

Additional pay:

• Yearly bonus

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Experience:

• Hotel: 1 year (preferred)

Work Location: In person
Reference ID: GSA160

Please refer the Job description for details