JOB DESCRIPTION

We are currently looking for an enthusiastic team member, to act as a Guest Service Assistant in the Housekeeping Department. As a Guest Service Assistant, you will provide a friendly and efficient service; to create a warm and welcoming atmosphere for all our guests and ensure they have a great experience. You will be totally guest-focused, ensuring we are creating memorable stays for all our guests, and consistently delivering excellent customer service with an informed, friendly and effective approach.

ABOUT US

Hotel Indigo Edinburgh is a unique and trendy hotel set in the thick of this vibrant city, a stone’s throw from Waverley train station. We also have great tram and bus links just a few steps from the hotel’s door.
At this boutique, 4-star hotel the team are very passionate, enthusiastic, and very energetic! The culture in the hotel is very important, and that is; trying to deliver the Hotel’s goals and objectives whilst at the same time creating a fun and great work/life balance for all!

As a Guest Service Assistant, key to your role:

• To ensure all rooms are turned around in an efficient manner
• All rooms must be cleaned, sanitised and prepared in accordance to SHG and Brand guidelines.
• Support your line manager in ordering and maintaining linen stock.
• To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
• To clearly communicate with other departments to ensure minimal impact on guest service
• Follows departmental policies and procedures
• Follows all safety and sanitation policies
• Assists other departments when needed to ensure optimum service to guests
• Performs additional duties as needed