EXPERIENCE REQUIRED

• Ability to work in a dynamic and fast-moving environment.
• Have high energy and a fearless do-it-yourself attitude.
• Desire to learn and develop.
• Strong communicator that loves to chat to our guests.
• Someone who comes to work with a smile and want to make sure everyone around you leaves with a smile.
• Fluency in English
• Smart professional appearance
• A sense of humour

Key Tasks includes -

• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises to maximise hotel sales.
• To ensure that you are aware of hotel availability and take every opportunity to maximise room sales.
• To anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments.
• Ensure that all charges are correctly posted to the guest’s bills following the standard procedures.
• Deal with cash, cheque, and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
• Ensure all messages received for guests are passed on accurately and as quickly as possible.
• Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised.
• Actively develop positive and effective communication between the Guest Services team and Housekeeping, Maintenance, and the Reservation teams.
• Ensure that you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
• To develop interactive customer relations and to be aware of any possible future requirements. To relay such information to your manager for the enhancement of customer expectation.
• To ensure that personal data and credit card information are handled as per GDPR and PCI rules.