JOB DESCRIPTION

We are looking for a Guest Service Assistant to support the night shift operations of the hotel between the hours of 7pm and 7am deliver first class customer service experience for our guests and ensuring the property is safe and comfortable for our residents.

ABOUT US

Our hotel is currently providing exclusive use to the Government, housing residents who are seeking asylum in the UK. The life of every resident we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.

As a Guest Services Assistant - Night shift, key to your role is:

• Maintain good communication and work relationships in all hotel area
• Comply with hotel security, fire regulations and all health and safety legislation
• Ensure that residents needs are met during the night shift
• Document and provide a handover to the following shift of the occurrences of the night shift
• Light cleaning and functional duties as required
• Respond to any incidents such as fire alarms throughout the shift, communicating with security teams as required.

This is not an exhaustive list but gives an insight to what is involved.