JOB DESCRIPTION

As a Night Team Member you’ll deliver a friendly and efficient service; to create a warm and welcoming atmosphere for all our guests and ensure they have a great experience. You’ll be attentive to our guests needs from the moment they arrive, make recommendations, and serve accurately and efficiently. You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly, and effective approach.

ABOUT US

Experience the grace of Edinburgh’s 18th-century New Town in our boutique Hotel Indigo® Edinburgh, set in the buzzing heart of the city. Step inside and you’ll find an oasis of vibrant colours and contemporary comforts in our Georgian townhouse. After a long day’s shopping and sightseeing, cocoon yourself in your bespoke guest room, where every detail references Scottish creativity, from soft fabrics that caress to local artworks on the walls. You’ll love our indulgent bathrooms with rainfall showers and bespoke toiletries. Minutes away, you’ll find the city’s best nightlife plus major Edinburgh Festival venues right on our doorstep.

Role in our Family

• Welcoming guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and returning guests
• Answering, recording and processing all guest calls, messages, requests, questions or concerns, record guest preferences in the system
• Communicating any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Booking guest reservations for individuals that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Perform other duties as assigned including serving on bar, cleaning, action special guest requests