JOB DESCRIPTION

We are looking for a fun, caring, and passionate individual to assist the hotel in the welcoming of its guests from check in, all the way to check out
This role is key in delivering the ‘wow’ factor to our guests as and when they interact with you on the Reception desk, as well as dealing with queries over the phone
This role can be fast paced at peak times, working with another colleague on the desk at the same time, or sometimes solo work depending on the level of business
You will be fully trained and welcomed to the hotel, and supported throughout your journey, with rewarding development on offer during your journey and training plan
If you want to work in York’s ‘sweetest’ chocolate themed Hotel, then please apply now

ABOUT US

Hotel Indigo, York hotel is a unique and trendy hotel set in the heart of York. The hotel boasts 103 unique bedrooms, with a funky and trendy Restaurant and Bar named No.88 Walmgate.
The team is very passionate, enthusiastic, and very energetic! The culture in the hotel is very important, and that is; trying to deliver the Hotel’s goals and objectives whilst at the same time creating a fun and great work/life balance for all!
York Train station is easily accessible, the hotel is a 12 minute walk from the Train Station. There are plenty of drop off points all throughout York for bus routes in and out of the city, with a main bus route running past the hotel on Walmgate.

Within Guest Service Assistant, key to your role is:

• To operate the hotel reception during your shifts
• Attend to guests needs and queries
• Follow Brand standards and procedures
• Deliver the best customer service, with a ‘can do ' attitude
• Accurately process and communicate to guests via email and external websites
• To clearly communicate with other departments to ensure minimal impact on guest service
• To promote Brand Loyalty and encourage guests to sign up to the loyalty program
• To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures