The Guest Services & Front of House Team Member is responsible for delivering exceptional service to hotel guests and restaurant customers, ensuring their expectations are consistently exceeded. This role plays a key part in building strong guest relationships while supporting the day-to-day operations of both the hotel reception and restaurant.

This part-time position primarily involves morning shifts, therefore barista skills and previous restaurant/café experience are essential.

Key Responsibilities

Restaurant Duties

• Greet and welcome guests in a friendly, professional, and engaging manner.
• Take food and beverage orders accurately and efficiently.
• Serve food and beverages in accordance with established service standards.
• Prepare and serve high-quality coffee and other hot beverages.
• Ensure guest satisfaction throughout their dining experience and respond promptly to requests.
• Maintain cleanliness and presentation of dining areas, reception areas, and service stations.
• Set up, clear, and reset tables efficiently to support smooth restaurant operations.
• Process restaurant bills and payments accurately.
• Assist with opening and closing procedures, including preparation and cleaning duties.
• Promote menu items, daily specials, and hotel services to enhance the guest experience.
• Handle guest feedback and complaints professionally, escalating issues when necessary.
• Uphold professionalism and act as an ambassador for the Wigram Hotel brand.
• Ensure compliance with food safety, health and safety, security, and privacy policies.
• Work collaboratively with kitchen and bar teams to ensure efficient service delivery.
• Maintain knowledge of Christchurch's hospitality, accommodation, and tourism sectors to better assist guests and support business objectives.
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