Guest Service Associate at Accor

, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Check-in, Checkout, Cashiering, Registration, Guest Recognition, Complaint Handling, Telephone Etiquette, Confidentiality, Credit Management, Interpersonal Skills, Communication, Customer Service, Detail Orientation, Stress Management, Teamwork, Self-Starter

Industry

Hospitality

Description

Company Description This relaxed hotel next to the IDEAL Convention Centre is 5 km from Selayang Hot Spring and 26 km from Sultan Abdul Aziz Shah Airport. A breakfast buffet is offered for a surcharge. Other amenities include a restaurant, a bar and an outdoor infinity pool, in addition to a gym and a ballroom. Parking is available.Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Job Description Assist guests with check in and checkout, as well as other cashiering duties Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary Welcome guests on arrival, register and issue room keys according to departmental standards and procedures Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival Liaise closely with other relevant departments to ensure that guests requests and needs are met Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue Handle guests’ complaints and comments tactfully and efficiently Handling guests’ mails, messages, and answering of phone calls Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed Be vigilant in regard to in-house credit matters and act upon any discrepancies Alert Security or Duty Manager of suspicious looking person(s) / articles Qualifications Diploma in Tourism / Hospitality Management Minimum 1 year of relevant experience Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Additional Information Strong leadership, interpersonal and training skills Good communication and customer contact skills Service oriented with an eye for details Ability to work well in stressful & high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Guest Service Associate will be responsible for managing guest interactions, including check-in, check-out, cashiering duties, and ensuring VIPs receive special recognition and service according to departmental standards. This role also involves liaising with other departments to meet guest needs and tactfully handling complaints and maintaining guest privacy.