Guest Service Associate at Accor

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Front Office Management, Guest Relations, Booking Management, MS Excel, MS Word, MS PowerPoint, Opera PMS, English Proficiency, Team Leadership, Administrative Support, Conflict Resolution

Industry

Hospitality

Description

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Job Description Primary Responsibilities Responsible for daily administration, meeting and greeting, dealing with guest's queries and complaints, and booking rooms visitors Maintain high standards of customer services at the Reception desk so that customer's expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Operational Management To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management. Qualifications Diploma in Tourism / Hospitality Management Fresher or Minimum 6 months to 1 year of relevant experience Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint Prior experience working with Opera or a related Property Management system Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Responsible for daily front office administration, including greeting guests, managing room bookings, and handling queries or complaints. The role involves coordinating with housekeeping and other departments to ensure a smooth check-in and check-out process.