Guest Service Associate - F&B Service at Accor

Kochi, kerala, India -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Food and Beverage Service, Customer Satisfaction, Problem Solving, Interpersonal Skills, Multi-tasking, Conflict Resolution, Operational Management, Teamwork, Communication Skills

Industry

Hospitality

Description

Job Description We're hiring at ibis Kochi City Centre!!! We are seeking enthusiastic and service-oriented individuals to join our dynamic team at ibis Kochi City Centre as Guest Service Associates - Food and Beverage Service. In this role, you will be an integral part of our Food and Beverage team, responsible for delivering exceptional service to our guests while ensuring their dining experiences are nothing short of extraordinary. Prime Function: Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Any matter which may affect the interests of hotel should be brought to the attention of the Management Key Responsibilities: People Management Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure to attend to guest complaints, requests or inquiries regarding the food and services. Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Kochi to ensure maximum cooperation, productivity, morale and guest service. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service. Ensure to be familiar with all dishes on the menu. Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival Ensure to be familiar with the property lay out, fire exits and elevator locations. Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Team Leader. Ensure that breakage, pilferage and spoilage are kept to a bare minimum. Qualifications Experience in Hospitality Industry is preferred Some amount of operational technical knowledge is preferred Pleasant personality and good levels of energy, enthusiasm and commitment.• Should be able to do multi tasking, problem solving, service orientation and interpersonal team skills Displays high level of flexibility, initiative, sincerity and team work Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Deliver professional food and beverage service to guests while ensuring high levels of customer satisfaction. Manage table setups, handle guest inquiries and complaints, and coordinate with other hotel departments to ensure seamless operations.