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Guest Service Associate - F&B Service at Accor
Ernakulam, kerala, India -
Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Food & Beverage Knowledge, Flexibility, Problem Solving, Service Orientation, Interpersonal Skills, Teamwork, Multi-tasking, Initiative, Commitment, Energy, Enthusiasm, Operational Knowledge, Cleanliness, Organization, Guest Relations

Industry

Hospitality

Description
Job Description Operational To provide courteous, professional, efficient and flexible service at all times following ibis standards. To perform all duties and tasks in the assigned place of work To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned. To be fully conversant with all services and facilities offered by the hotel. To perform opening and closing procedures established for the place of work as assigned. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. To ensure that the place of work and surrounding area is kept clean and organized at all times. To monitor operating supplies and reduce spoilage and wastage. To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Qualifications Experience in Hospitality Industry is preferred Some amount of operational technical knowledge is preferred Pleasant personality and good levels of energy, enthusiasm and commitment. Should be able to do multi tasking, problem solving, service orientation and interpersonal team skills Displays high level of flexibility, initiative, sincerity and team work

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Responsibilities
Provide courteous and professional service while adhering to ibis standards. Handle guest inquiries and complaints efficiently, ensuring a clean and organized work environment.