Guest Service Associate(Food and Beverage) at Accor

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Food and Beverage Service, Customer Query Resolution, Complaint Handling, Interdepartmental Coordination, Cost Optimization, Equipment Setup, Menu Knowledge, Table Clearing, Order Taking, Account Maintenance, Sales Promotion, Luggage Handling, Room Inventory Control, Safety Procedures, Damage Control

Industry

Hospitality

Description

Company Description Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Prime Function: Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Any matter which may affect the interests of ACCOR should be brought to the attention of the Management Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service) Key Responsibilities: People Management Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure to attend to guest complaints, requests or inquiries regarding the food and services. Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service. Financial Management Identify optimal, cost-effective use of the resources and educate the team on the same. Operational Management Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service. Ensure to be familiar with all dishes on the menu. Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner. Ensure to handle the luggage in a courteous and efficient manner. Control room inventory and assign room per guest needs. Ensure to be familiar with the property lay out, fire exits and elevator locations. Report any equipment malfunction, emergency situations or suspicious persons to the Guest Service Manager. Ensure that breakage, pilferage and spoilage are kept to a bare minimum. Occupational Health & Safety Employee Responsibility All employees are responsible for complying with the relevant OHS&E legislation and policies. This will include in particular: Taking care of themselves and others. Co-operating with Accor Hotel instructions including Safe Work Method Statements, Safety and other Procedures and Training. No interfering with or misusing safety equipment. Reporting all hazardous situations. Following all reasonable instructions from a manager Additional Information Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Open your way to get the talent development opportunities in Accorhotels in the future Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The primary function is to provide proficient and professional guest service, meeting or exceeding expectations by greeting guests according to standards and facilitating the operation of the Guest Service department (Front Office and F&B Service). Key duties include responding to customer queries, resolving complaints regarding food and services, and ensuring seamless coordination with all hotel departments.