Guest Service Associate - Food and Beverage Service at Accor

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Food Service, Beverage Service, Menu Recommendation, Cocktail Knowledge, Service Standards, Guest Concern Handling, Outlet Operations, Reservations, Seating Management, Inventory Monitoring, Team Support, Hygiene Practices, Safety Compliance, Hospitality Standards

Industry

Hospitality

Description

Company Description Roswyn, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. Job Description Guest Experience Provide attentive and personalized service to guests across Filia, BL Club, and Black Laquor. Engage with guests to recommend menu items, cocktails, and pairings tailored to their preferences. Ensure presentation and service standards consistently reflect Morgans Originals’ luxury ethos. Handle guest concerns promptly and professionally to maintain satisfaction and loyalty. Outlet Operations Support daily operations in restaurants, lounges, and bars, including reservations, seating, and service flow. Assist in preparing and serving food and beverages according to outlet standards. Maintain cleanliness and organization of service areas, tables, and bar counters. Monitor inventory of supplies, glassware, and equipment to ensure readiness for service. Team Support Work closely with Outlet Managers, Head Bartender, and culinary teams to deliver seamless service. Support colleagues during peak hours to ensure efficiency and guest satisfaction. Participate in training programs to enhance skills in service, mixology, and hospitality. Quality & Compliance Uphold hygiene, safety, and sustainability practices in line with hotel policies. Ensure compliance with international hospitality standards. Maintain consistency across Morgans Originals properties while adapting to Roswyn’s unique identity. Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The associate will provide attentive and personalized service to guests across various outlets, engaging them with recommendations for menu items and cocktails while ensuring presentation standards reflect the luxury ethos. They will also support daily outlet operations, including managing reservations, seating, service flow, and maintaining cleanliness and inventory readiness.