Guest Service Associate - Food & Beverage Service at Accor

Visakhapatnam, Andhra Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Food And Beverage Service, Point Of Sale Systems, Customer Service Orientation, Teamwork, Time Management, Organizational Skills, Attention To Detail, Problem-Solving, Adaptability, Communication Skills, Upselling, Conflict Resolution, Food Safety, Hygiene Standards

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We are seeking a friendly and customer-focused Guest Service Associate to join our Food & Beverage team in Visakhapatnam, India. In this role, you will be the face of our organization, delivering exceptional service to our guests while maintaining the highest standards of professionalism and hospitality. You will work in a dynamic, fast-paced environment where your ability to connect with guests and anticipate their needs will directly contribute to their experience with us. Greet guests warmly and provide them with a welcoming atmosphere upon arrival Take food and beverage orders accurately and efficiently using point of sale (POS) systems Deliver orders promptly while maintaining attention to detail and quality standards Provide knowledgeable recommendations about menu items, specials, and beverage pairings Address guest inquiries, concerns, and special requests with empathy and professionalism Clear and reset tables in a timely manner while maintaining cleanliness and organization Process payments and handle cash transactions accurately Collaborate with kitchen and bar staff to ensure seamless service delivery Maintain compliance with food safety and hygiene standards at all times Multitask effectively during peak service hours while remaining composed and supportive Communicate any guest feedback or concerns to management Assist with setup and breakdown of dining areas as needed Qualifications Proven experience in guest service, food and beverage service, or hospitality environment (preferred) Strong verbal and written communication skills in English Proficiency with point of sale (POS) systems and basic computer skills Excellent customer service orientation with a genuine desire to exceed guest expectations Ability to work effectively in a team-oriented, fast-paced environment Strong time management and organizational skills Attention to detail and commitment to maintaining high service standards Problem-solving abilities and adaptability to changing situations Professional demeanor with a friendly and empathetic approach Ability to multitask and prioritize responsibilities effectively Knowledge of food and beverage offerings and menu items (preferred) Familiarity with upselling and suggestive selling techniques (preferred) Conflict resolution skills and ability to handle difficult situations gracefully Proficiency in local languages in addition to English (preferred) Job-Category: Food & Beverage Job Type: Graduate Job Job Schedule: Full-Time

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Responsibilities

The Guest Service Associate will be responsible for greeting guests warmly, taking accurate food and beverage orders using POS systems, and promptly delivering orders while maintaining quality standards. This role also involves addressing guest concerns, clearing tables, processing payments, and collaborating closely with kitchen and bar staff to ensure seamless service delivery.