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Guest Service Associate - Front Office at Accor

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Operational Standards, Safety Compliance, Team Communication, Complaint Resolution, Organizational Policies, Training Attendance, Grooming Standards

Industry

Hospitality

Description

Company Description Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines. Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property. Job Description Operational Carry out assigned duties as per operational standards Ensure guest preferences / complaints are conveyed to Team Leaders and recorded. Comply with all safety and security measures Personnel Follow all policies of the organization Attend all trainings as per training calendar. Follow organizational grooming standards. Ensuring redressal of any associate complaints / issues Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Guest Service Associate is responsible for carrying out assigned duties according to operational standards and ensuring guest preferences and complaints are communicated effectively. They must also comply with safety and security measures and assist in resolving any associate complaints.