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Guest Service Associate - Front Office at Accor

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Operational Standards, Safety Compliance, Team Collaboration, Training Attendance, Grooming Standards, Complaint Resolution

Industry

Hospitality

Description

Company Description Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines. Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property. Job Description Operational Carry out assigned duties as per operational standards Ensure guest preferences / complaints are conveyed to Team Leaders and recorded. Comply with all safety and security measures Personnel Follow all policies of the organization Attend all trainings as per training calendar. Follow organizational grooming standards. Ensuring redressal of any associate complaints / issues

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Responsibilities

The Guest Service Associate is responsible for carrying out assigned duties as per operational standards and ensuring guest preferences and complaints are communicated effectively. They must comply with safety and security measures while following organizational policies and grooming standards.