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Guest Service Associate (Front Office) @ ibis Mumbai BKC at Accor

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Front Office Operations, Sales Skills, Product Knowledge, Customer Queries, Luggage Handling, Room Inventory Control, Emergency Reporting

Industry

Hospitality

Description

Company Description Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Responsible for set up of all operating equipment's and ensure to inspect linen, and condiments before the service. Ensure to be familiar with all dishes on the menu. Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner. Ensure to handle the luggage in a courteous and efficient manner. Control room inventory and assign room per guest needs. Ensure to be familiar with the property lay out, fire exits and elevator locations. Report any equipment malfunction, emergency situations or suspicious persons to the Director Guest Service. Qualifications BHM degree with 1 year experience as Front Office Associate or Fresher. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Guest Service Associate is responsible for setting up operating equipment, inspecting linen, and ensuring guest queries are handled professionally. They also promote hotel facilities and manage room assignments based on guest needs.