RONALD MCDONALD HOUSE CHARITIES OF CONNECTICUT & WESTERN MA

Ronald McDonald House Charities of Connecticut and Western Massachusetts (RMHC CTMA) supports families with ill or injured children. The mission of RMHC CTMA is to provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare. Our vision is a world where every family has what they need to ensure the best health outcomes for their children. Each year, our House programs serve as a home away from home for hundreds of families around the country and the world. We have served over 25,000 families as their children seek essential healthcare and saved families over $2 million in hotel and food costs in 2024.

DESCRIPTION

Reporting to the Program Director or Guest Service Manager, the Guest Services Associate (GSA) is responsible for delivering the highest standards of hospitality to all guest families staying at our House programs, and for overseeing the program in the absence of full-time staff.

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or trade school certification.
• Minimum three years of experience in front-line guest services or hospitality
• Non-profit environment experience preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to work independently and manage projects with minimal supervision.
• Ability to handle emergencies or crises in a calm, take-charge manner and to provide leadership in such a situation.
• Strong problem-solving and decision-making skills.
• Collaborative, team-oriented mindset with excellent interpersonal skills and ability to work with individuals from diverse backgrounds.
• Strong organizational skills and the ability to balance multiple priorities and meet deadlines.
• Flexibility to respond to program needs outside of scheduled hours.
• Willingness to work occasional weekends.

ADDITIONAL DUTIES

• Perform other responsibilities as assigned by the Program Director or the Guest Service Manager to support the smooth operation of the House programs and the comfort of all guests.
  Note: This description is not exhaustive. Additional responsibilities consistent with the role may be assigned as needed.