Guest Service Associate - Housekeeping at Accor

Sriperumbudur, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Housekeeping, Interpersonal Skills, Leadership, Attention to Detail, Multi-tasking, Team Player, Complaint Handling, Emergency Procedures, Personal Hygiene, Productivity Reporting, Equipment Maintenance, Valet Services, Room Cleaning, Guest Supplies Management, Incident Reporting

Industry

Hospitality

Description

Company Description Mercure Chennai Sriperumbudur Hotel for travellers looking for local and authentic experiences Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies. Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway. Job Description Primary Responsibilities Operation Attend daily briefings and takes on daily assigned tasks Understand the difference in guest levels (VIPs) and Room Categories Clean and maintain areas of responsibility according to standards and procedures Replenish guest supplies and ensure that guests requests are promptly attended to Report damage or malfunction in hotel rooms/areas to Supervisor Maintain equipment in a proper state of cleanliness Maintain a section room report as well as a daily productivity report Reports lost and found articles to the housekeeping office immediately Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor Record room status in allocated section accurately Carry out valet services when required (e.g. delivery of linen, processing laundry orders) Other Responsibilities Be well versed in hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the assigned by the Management Establish and maintain effective employee working relationships him/ Additional Information Competencies • Strong leadership, interpersonal and training skills • Results and service oriented with an eye for details • Ability to multi-task, work well in stressful & high-pressure situations • A team player & builder

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Responsibilities

The Guest Service Associate is responsible for cleaning and maintaining assigned areas according to hotel standards, replenishing guest supplies, and addressing guest requests promptly. They also report any damages or irregularities to the supervisor and maintain accurate room status records.