RONALD MCDONALD HOUSE CHARITIES OF CT AND WESTERN MA

Ronald McDonald House Charities of Connecticut and Western Massachusetts (RMHC CTMA) supports families with ill or injured children. The mission of RMHC CTMA is to provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare. Our vision is a world where every family has what they need to ensure the best health outcomes for their children. Each year, our House programs serve as a home away from home for hundreds of families around the country and the world. We have served over 25,000 families as their children seek essential healthcare and saved families over $2 million in hotel and food costs in 2023.

DESCRIPTION

Guest Service Associates (GSA) are responsible for the management of the Ronald McDonald House during scheduled shifts to include weekend, evenings and holidays. The House operates a reception desk 24/7/365. Shifts range from 6 hours-8 hours, with an opportunity for additional hours as needed.
Guest Service Associate job responsibilities include:
· Acting as the on-site point person for all House guests staying and arriving at the Ronald McDonald House
· Availability to work weekends, evenings and holiday coverage
· Responsible to respond to any problems or emergencies during shift
· Any reasonable duty needed to be performed for a House guest
· Answer phones/doors and aid all callers/visitors
· Provide check-in registration and check-out to House guests
· Follow, support and enforce, where and when necessary, all RMHC CTMA rules
· Support and maintain the overall guest experience of the House (re-stocking the kitchen/pantry, refilling soda machine, emptying trash, wiping down surfaces and light cleaning of communal spaces)
· Support and maintain all required daily paperwork, communication logs and guest forms to include the daily census report
· Act as the welcoming committee and point person for all donations being dropped off or delivered to the house
· Provide House tours when scheduled
· Attend staff meetings
· Contribute to maintenance repair tickets for identified House issues
· Shovel and salt outside walkways for safety during inclement weather while working
· Coordinate with other GSAs to cover a scheduled shift when a change is needed
· Other duties assigned by Program Director
At NO time can a Guest Service Associate leave the premises.

KNOWLEDGE, SKILLS & ABILITIES

o Self–directed and able to successfully complete projects assigned with minimum supervision.
o Demonstrate problem solving and decision-making skills with the ability to work in a flexible, team-oriented environment.
o Excellent interpersonal and communication skills and ability to relate to people of diverse backgrounds.
o Strong organizational skills with the ability to manage multiple projects, meet frequent deadlines, and are self-disciplined.
o Demonstrate attention to detail and accuracy in all aspects of the job.
o Bilingual preferred.
o Strong commitment to RMHC mission and values.
o Represent RMHC in a professional/appropriate manner at all times.

Please refer the Job description for details