Guest Service Associate - The Harvest Cafe at Kitchen Kettle Foods

Leacock Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

15.0

Posted On

01 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Excellence, Teamwork Orientation, Attention To Detail, Confidentiality, Problem Solving Skills, Stress Management, Coachability, Adaptability

Industry

Food and Beverage Manufacturing

Description

GUEST SERVICE ASSOCIATE Harvest Café – Kitchen Kettle Village Intercourse, Pa | Part-time | $12-$15 per hour + tips (Rate based on experience and availability) Kitchen Kettle Village is seeking guest-focused team members for the Harvest Café. This role centers on spreading happiness by ensuring exceptional guest experiences, maintaining a clean and organized environment, and accurately handling transactions. You'll work in a fast-paced café setting, providing outstanding service through greeting guests, managing dining areas, handling food service operations, and building relationships with both guests and tour groups. Vision: Spreading Happiness Mission: Creating Exceptional Experiences and Lasting Memories Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, & We Before Me Perks & Benefits * Family-owned and operated since 1954 * Non-traditional retail and food service hours - Closed evenings and Sundays * Scheduling flexibility for work/life balance * 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops * Employee fun days * Learning and development opportunities What You'll Do * Accurately handle all money transactions, close registers, and reconcile cash at end of business day * Assist with opening and/or closing the Café as needed * Maintain cleanliness of dining room by clearing tables, disposing of trash, wiping tables, and sweeping floors * Assure guest satisfaction by greeting guests, visiting tables, responding to service issues with LEAP, gathering feedback, and providing Village information * Ensure front-of-house is clean and presentable through housekeeping duties, restroom checks, and stocking supplies * Complete operational logs (HACCP, Cleaning, Opening/Closing, First Aid, etc.) as requested * Demonstrate complete menu knowledge and share with guests * Build relationships with regular tour guides and bus drivers, learning their names and preferences * Exercise proper food handling procedures and maintain cleanliness of food serving lines and guest areas What You Bring * Communication excellence * Teamwork orientation * Attention to detail * Confidentiality * Problem solving skills * Stress management/composure * Coachability * Ability to adapt to changing environment Closed evenings and Sundays | Flexible schedule | Daytime weekday and after-school hours available | Two Saturdays per month 16-32 hours per week

Responsibilities

The Guest Service Associate is responsible for ensuring exceptional guest experiences and maintaining a clean environment. This includes handling transactions, managing dining areas, and building relationships with guests.