Guest Service Associate at USPI

Mount Desert, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem-Solving, Multitasking, Detail-Oriented, Time Management, Computer Skills, Email Management, Spreadsheet Applications, Microsoft Office, Professionalism, Courtesy, Organization, Lifting

Industry

Description

Title: Guest Services Associate Reports To: Retail Manager Department: Retail Summary of Position: Provide exemplary customer service to all guests by being a knowledgeable information resource regarding area amenities and activities. Responsibilities: * As a first point of contact for guests, always respond in a professional and courteous manner to all inquiries and guest needs. * Ensure all phone calls are answered in a prompt manner and callers are treated with kindness and courtesy. * Respond, in a timely manner, to email reservation requests. * If called upon in an emergency, follow company processes for notifying management and dispatch services. * Track and report data as requested by management. * Assist in parking lot management and be available to work in the outdoors directing traffic, if necessary. * Support and understand the company’s ISO management systems, policies, goals and initiatives and meet the specific responsibilities within these areas * Other duties as assigned and as identified on duties checklist Position Requirements: * Must be organized and detail/task oriented * Possess effective, friendly, professional communication style, both written and verbal * Must be outgoing and comfortable when engaging others in conversation * Must be calm under pressure * Must be able to problem-solve quickly and effectively * Must be able to work days, nights and holidays when necessary * Familiarity with basic email and spreadsheet applications * Possess basic computer skills in Microsoft Office * Possess ability to multitask, (i.e., speak on the phone, work on a computer while handling the public) * Must be able to lift up to 25 lbs., and perform bending, twisting, squatting activities while being on feet for up to 8 hours per day. Knowledge and Experience: Education: High School Diploma or equivalent required Experience: Previous customer service experience preferred Resort/National Park experience preferred

Responsibilities

The primary role involves providing exemplary customer service as the first point of contact for guests, acting as a knowledgeable resource for area amenities and activities. Responsibilities also include promptly handling phone calls and email reservation requests, following emergency procedures, and assisting with parking lot management.