Guest Service Attendant (Chinese Speaking) at Minor International

, , Maldives -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication Skills, Front Office Systems, Problem Solving, Customer Satisfaction, Teamwork, Attention To Detail, Hospitality Knowledge, Telephone Etiquette, Email Management, Training, Multilingual, Time Management, Interpersonal Skills, Professionalism, Adaptability

Industry

Hospitality

Description

Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description Smile even though you are on the telephone. When you smile, you automatically improve your vocal quality, and you will also sound pleasant and interested To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties. To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. Directs call to guest rooms, staff, or departments through the switchboard or PBX system. To check and attend to email received on the hotel generic email address. To follow the telephone etiquette standards. To develop a close and harmonious working relationship with all hotel departments. To attend hotel events, daily shift briefings and training to improve professional skills. Qualifications College diploma in hotel management or related field. Previous experience as an Guest Service Centre Agent in Front Office Excellent oral communication skills. Experience with Front Office systems. Fluent in English, both written and spoken. Chinese speaking is high preferred Additional Information Working for an International Brand with over 545 hotels worldwide! Numerous opportunities to progress throughout every level of your career A large offering of digital learning including virtual courses and on site development programs. Discounts at all Minor Hotels and Lifestyle outlets around the world Team building activities Wellbeing activities Company Location: Anantara Dhigu Maldives Resort

Responsibilities

The Guest Service Attendant is responsible for anticipating guest needs, handling inquiries, and ensuring high standards of service. They will also manage calls and emails, and develop relationships with hotel departments.