Additional InformationGuest Experience Expert
Job Number25023680
Job CategoryRooms & Guest Services Operations
LocationThe Gritti Palace a Luxury Collection Hotel Venice, Campo Santa Maria del Giglio 2467, Venice, Italy, Italy, 30124
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Guest Service Center Agent (Guest Experience Expert).
The Guest Service Center Agent will report to the Dir. Of Rooms and she/he will be part of a Front Office department.
This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world’s elite at international city events such as the Biennale, Carnival and the Venice Film Festival.

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.