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Guest Service Center Agent at Minor International

Muscat, Muscat Governorate, Oman -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Front Office Operations, Communication Skills, Reservation Management, Property Management Systems, Microsoft Office, Problem Solving, Time Management

Industry

Hospitality

Description

Company Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. Job Description The primary responsibility of a guest service Center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. Qualifications • A strong focus on customer service • Prior experience in hotel front office operations is preferred • Excellent communication skills; fluency in English is required • Be able to work shifts, weekends and public holidays • Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred Company Location: Tivoli LA VIE Muscat Hotel & Residences

Responsibilities

The Guest Service Center Agent is responsible for managing guest reservations, registrations, and account settlements while providing exceptional service. They handle all guest inquiries, requests, and comments to ensure a high level of satisfaction throughout the guest's stay.