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Guest Service Center Agent at Minor International

Ratsada, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Oral Communication, Front Office Systems, Brand Standards Compliance, Standard Operating Procedures Adherence, Guest Experience Management, Information Provision, Salesmanship, Politeness, Efficiency, Friendliness

Industry

Hospitality

Description

Company Description Anantara : A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description In this role you are a key ambassador for the hotel and the brand to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience. Qualifications • College diploma in hotel management or related field. • Previous experience as an Guest Service Centre / Operator in Front Office. • Excellent oral communication skills. • Experience with Front Office systems. • Good in English, both written and spoken. Company Location: Anantara Layan Phuket Resort

Responsibilities

The agent serves as a key ambassador for the hotel and brand, creating a powerful first impression by providing information, acting as a diplomat, salesperson, and hotel representative with utmost politeness and efficiency. Responsibilities include staying updated on all hotel products, services, facilities, and ensuring team compliance with brand standards and SOPs while ensuring guests have a positive experience.