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Guest Service Centre Agent at Minor International
Bangkok, , Thailand -
Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Service, Communication Skills, Front Office Systems, Politeness, Efficiency, Sales, Hospitality, Teamwork, Customer Experience, Knowledge of Hotel Products, Room Types, Food and Beverage, Spa Services, Health Club, Brand Standards, Standard Operating Procedures

Industry

Hospitality

Description
Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience. Qualifications • Previous experience as an Guest Service Centre in Front Office. • Excellent oral communication skills. • Experience with Front Office systems. • Fluent in English, both written and spoken.
Responsibilities
As a Guest Service Centre Agent, you will serve as a key ambassador for the hotel and brand, creating powerful first impressions for guests. You will ensure compliance with brand standards and provide guests with a positive and memorable experience.