Guest Service Coordinator at Accor

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Team Leadership, Problem Solving, Guest Engagement, Service Standards, Complaint Handling, Empathy, Professionalism, Attention to Detail, Coaching, Collaboration, Feedback Management, Personalized Service, Hospitality

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description At Novotel & Ibis London Excel, we believe every guest interaction should feel genuine, warm, and memorable. As our next Guest Service Coordinator, you’ll lead the way in creating outstanding guest experiences across our combo of hotels, making every stay special from check-in to check-out (and every moment in between). You’ll be the friendly face guests remember, the calm presence in busy moments, and the motivator who inspires your team to go above and beyond. What you will do: Be visible and approachable across our hotels, connecting personally with guests, anticipating their needs, and resolving issues with empathy and professionalism. Lead and coach our customers-facing teams to deliver authentic, personalised service in every interaction — at reception, in the restaurant, or during events. Create an environment where guests feel recognised, valued, and cared for — every time they return. Take ownership of guest feedback, ensuring comments and reviews are shared, actioned, and used to inspire improvement. Collaborate closely with other departments to ensure a seamless and memorable stay for all guests. Support team training in guest engagement, service standards, and complaint handling to build confidence and consistency across the hotels. Lead by example, representing the brand’s warmth, professionalism, and attention to detail. Qualifications Previous experience is a plus. Previous experience in a customer service role is required. Must have excellent communication skills, both verbal and written. Must have Right to Work in the UK. Must be able to commute 5 days a week. Additional Information Ready to discover more? Get in touch with us. We would love to hear from you. One more thing… By working at Novotel & Ibis London Excel you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. Information on the processing of personal data When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

As a Guest Service Coordinator, you will create outstanding guest experiences and lead your team to deliver personalized service. You will be the approachable presence that connects with guests and resolves their needs with professionalism.