Guest Service Expert - Full Time & Part Time at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Word, Excel, PowerPoint, OPERA Software, Customer Service, English Proficiency, Hospitality Management, Point-of-Sale Systems, Guest Relations, Front Office Operations

Industry

Hospitality

Description

We have both Full‑Time and Part‑Time roles available, with final employment status determined by the Hiring Manager. Our Company Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,000 properties, you'll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™ Our Brand The more you travel, the more your well-being can get left behind. But there’s a place that doesn’t come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you’re given a choice, not just to get up, but to rise. Rise with Westin Perth The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location. Guest Experience Expert: Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. Your duties will include: * The check in and check out of hotel guests * Maintaining guest accounts * Taking reservations when required * Assisting with all guest enquiries and directing internal and external phone calls. * Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department * Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance. * May process food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system. * Create guest moments and follow up with guest to ensure their request has been resolved to their satisfaction. * You will have to rotate to cover some of our overnight shifts Skills & Experience: Your skills and experience will include: * Competent with Word, Excel, PowerPoint and software packages * Competent with OPERA Software or similar * Passion for delivering energetic customer service * Positive attitude and an electric personality * Articulate and confident in English language * To have ability to smile on the phone * Passionate about a career in hospitality management * Australian Working Rights What you will enjoy Marriott's “Life. With the Works”, offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including: * Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands * Travel & stay benefits including eligibility into our Bonvoy loyalty program * Incentive, recognition, and wellbeing programs * Excellent career growth and learning opportunities * Access to Employee Assistance Programs We look forward to reviewing your application. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Manage guest check-ins, check-outs, and reservations while maintaining guest accounts and handling inquiries. Act as a hotel ambassador to create memorable guest experiences and support front office operations, including some overnight shifts.