Guest Service Expert at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Port Douglas, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

0.0

Posted On

09 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Opera Property Management System, Guest Relations, Cash Handling, Credit Card Processing, Customer Service, Reservation Management, Communication Skills, Problem Solving

Industry

Hospitality

Description

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Desk Agent because together, we are better. Start your career at Sheraton, where you don't just work - you belong. Position Summary: * Assist guests arriving and departing the hotel through the check in and departure process * Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements * Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings * Support the front office team in general operational tasks * Take guest reservations and perform cash handling & credit card responsibilities * Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations  About You: * Experience with OPERA property management system or similar * Relevant experience in a similar role * Working rights in Australia * Enthusiastic to escalate your career * Self-motivated, driven and energized in a fast-paced environment * Armed with smart solutions and a can-do attitude At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

Manage guest check-in and departure processes while handling general inquiries to create tailored guest experiences. Support front office operations, manage reservations, and perform financial transactions.