Location: Cotswold Designer Outlet
Shifts: 2-3 days per week
We are seeking a professional and reliable Guest Services Host to join our team at Cotswold Designer Outlet. In this dynamic and fast-paced role, you will be the first point of contact for our guests, delivering a warm and memorable welcome while upholding the highest standards of customer care. Your key responsibilities will include ensuring the safety, comfort, and overall satisfaction of all visitors, helping to create a positive and enjoyable shopping experience. This role is ideal for someone with strong interpersonal skills, a proactive attitude, and a genuine passion for delivering exceptional service.

REQUIRED SKILLS & EXPERIENCE

• Ability to work in a fast-paced team with the ability to remain calm under pressure
• Outstanding Communication skills both internal and external
• The ability to effectively prioritize your workload and build relationships
• Excellent attention to detail
• A customer-focused approach
• A proactive/can-do attitude to work
• The ability to work on own initiative and take full responsibility for the role
• The ability to follow processes/instructions
• High attention to detail
• An ability to work under pressure
• Able to work both independently and as part of a team
• An ability to quickly adapt to a very busy operational environment
• A reliable and flexible approach to work
• Excellent written and verbal communication skills in English

• Responding to both written and verbal enquiries from customers
• Directing customers to required stores within the centre
• Transferring telephone calls to Management staff if required
• Selling centre gift cards and reconciling cash at the end of the day
• Health and Safety checks
• Mobility Scooters and wheelchairs hire operation.
• Drop It services operation
• Reporting and logging maintenance jobs
• Maintaining stock levels of centre leaflets and signage
• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort the guest where possible to the location/destination
• Upsell CDO gift card to our guests visiting the centre
• Being knowledgeable about the local area, attractions, directions, and facilities and to supply this information to guests on a regular basis
• Answer incoming calls and provide appropriate information
• Responsible for cash float
• Build relationships and loyalty with guests, colleagues, and brand partners always, with an ability to anticipate their needs
• Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
• To always maintain personal hygiene standards
• Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
• Maintain professional grooming standards
• Ensure KPI’s are delivered and met
• Adhering to data protection protocols GDPR