Guest Service Host at The National Aquarium

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Hospitality Operations, Cash Handling, Problem Solving, Microsoft Office, Communication, Upselling, Health & Safety Compliance

Industry

Museums;Historical Sites;and Zoos

Description

Key Responsibilities * Adhere to company Health & Safety procedures at all times, being responsible for your own health & safety and that of others, ensuring fire precautions and emergency procedures are carried out as defined. * Ensure operations areas are operated to maximum efficiency to reduce waiting times for our guests. * Handle cash, card and voucher transactions carefully, following defined procedures. * Provide the highest standard of guest service, by ensuring every guest to The National Aquarium is treated in a friendly and helpful manner. * Complete all documentation to the standards required by The National Aquarium. * Communicate to the Operations Management team any operational problems and report any incident that could threaten the safety and security of guests and staff. * Carry out any other duties and responsibilities as defined by the management team based on the changing needs of the business. * To know, understand and follow all safety policies and procedures related to Operations department. * Ensure the safety of guests, colleagues and animals remains the highest priority. * Report all safety issues immediately to your management team. * Provide world-class guest service to all guests visiting The National Aquarium. * Go above and beyond to exceed guest expectations. * Follow and practice guest service guidelines. * Ensure working and public areas are always clean and presentable for our staff and guests alike. * Uniform and personal appearance should always be in conjunction with the style guide. * Be knowledgeable of and willing to share information regarding all of aquarium’s products to guests. * Give correct product information, handle cash accurately and upsell as required. * Handle all cash correctly following the defined procedures and ensure there are no cash discrepancies. * Contribution to success of the Operations department and The National Aquarium as a whole. * Engage in your job role and actively participate in the team-working environment. * Support the team and all other aspects of The National Aquarium operation as required. * Complete of all relevant documentation to standards expected by The National Aquarium. * Undergo all training as provided by The National Aquarium. * Work with your Supervisor in coaching sessions to review and improve your performance to ensure you achieve the highest standards possible. * Develop yourself as per The National Aquarium employee development plan. Work Experience: * 1-2 years in Guest Service-oriented or Hospitality-oriented operational role Languages: * Proficient in English (read, write, speak) Computer Literacy: * Basic knowledge about Microsoft Office Skills & Other Requirement: * Perform under pressure and safety-dependent situations * Problem Solving * Aptitude for Learning * Professional Appearance * Ability to stand for long periods of time

Responsibilities

Provide world-class guest service at ticketing kiosks and turnstiles while ensuring operational efficiency. Maintain safety standards and handle financial transactions accurately according to company procedures.