Guest Service Manager at Accor
Dublin, County Dublin, Ireland -
Full Time


Start Date

Immediate

Expiry Date

11 Oct, 25

Salary

0.0

Posted On

11 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Hospitality

Description

Company Description
The Hoxton is gearing up to open its very first hotel in Ireland in the beautiful capital city of Dublin. This coastal city is steeped in history, packed with green parks and brought to life through music, art and the best social eating and drinking. We’ll be calling central Dublin home but first we need to pull together a team to help us bring the Hox to this new market. The Hoxton, Dublin will be home to 129 bedrooms of varying sizes, a lobby bar, historic bar, large ground floor restaurant and lobby restaurant, in addition to another first for us - a nightclub.
Job Description

WHAT WE’RE LOOKING FOR…

  • Individuals. You’re looking for a place where you can be you; no clones in suits here.
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
  • You’re not precious. We leave our egos at the door and help get things done.
  • You’re up for doing things differently and trying (almost) everything once.
  • If we got stuck in a lift together, we’d have a good time and share a few laughs.
  • You want to be part of a team that works hard, supports each other, and has fun along the way.
  • If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
  • A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
    Additional Information
Responsibilities
  • Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.
  • Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
  • Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
  • Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups.
    Qualifications
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