Guest Service Manager at Dreamscape Hospitality

New Orleans, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Multitasking, Problem Solving, Staff Management, Customer Service, Front Desk Operations, Bar Operations, Training, Billing, Reservations, Hotel Management Software, Microsoft Office Suite

Industry

Hospitality

Description

Description Guest Service Manager - 402000 Department: Rooms Reports To: General Manager FLSA: Exempt Job Summary: The Guest Service Manager will oversee front desk and bar operations, manage staff, and ensure the highest level of guest satisfaction. The ideal candidate will be able to handle various administrative tasks, resolve guest issues, and maintain a smooth front desk and F&B operation. This role will primarily work evening and weekend shifts. Essential Duties and Responsibilities: Manage front desk staff and ensure effective operation of the front desk. Oversee bar team and ensure essential bar duties are being carried out Provide exceptional customer service and resolve guest complaints promptly. Review and respond to guest feedback Oversee check-in and check-out processes. Handle reservations and ensure accurate guest billing. Maintain and update front desk procedures and documentation. Coordinate with other departments to fulfill guest requests. Monitor and maintain the appearance of the front desk area. Train and develop service staff. Equal Opportunity Employer: Dreamscape Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. We are committed to creating a diverse and inclusive workplace. Compensation Competitive salary, commensurate with experience. This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor. Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. Requirements Qualifications: High school diploma or equivalent; college degree preferred. Previous experience in a hotel front desk or customer service role. Strong leadership and communication skills. Ability to multitask and handle high-pressure situations. Proficient in hotel management software and Microsoft Office Suite. Flexibility to work various shifts, primarily nights and weekends. Physical Requirements: Ability to stand or sit for extended periods. Ability to lift and carry items up to 25 pounds. Ability to handle repetitive tasks.

Responsibilities

The Guest Service Manager is responsible for overseeing front desk and bar operations, managing staff, and ensuring the highest level of guest satisfaction. Essential duties include resolving guest complaints, overseeing check-in/check-out processes, and training service staff.