Job Ref: EHG3029
Branch: Holiday Inn Bristol Airport
Location: Holiday Inn Bristol Airport, Bristol
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40 Hours weekly
Posted date: 20/05/2025
Closing date: 22/06/2025
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for an experienced Guest Service Manager at our Holiday Inn in Bristol City Centre. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
The moment our guests step into one of our hotels, they walk into a genuinely memorable experience. As our Guest Service Manager you’ll deliver this through the management of all aspects of the Food Beverage Function (Restaurant, Bar, Room Service and Conference Events) and you will be required to oversee the running of the Front Office operation of the hotel (This includes Reception, Concierge and Nights Team), providing support to the whole team, you’ll be vital in driving our standards forward and implementing changes to assist in providing true hospitality for our guests whilst increasing our profit growth.

• Pleasant personality excellent presence
• Effective communication skills and problem solving skills
• Ability to conduct training, motivate, coach guide associates
• Great knowledge of hotel operating systems (including Opera, Micros, mobile check-in) and MS office application software
• Well-organized great follow up skills and exemplary leadership traits
• To manage and guide of our Food Beverage and Front Office Departments; to ensure the smooth delivery of services daily, providing effective leadership and training to meet business requirements and our company objectives;
• Coverage of our Restaurant, Bar, Room Service, Reception and Conference Events.
• Ensure that each our guests receive a high level of personal attention throughout their dining process, plus any other interaction that our Food Beverage or Front Office Team may have with our guests.
• Attention to detail in relation to food safety awareness and record keeping.
• Able to maintain our brand standards in relation to Service, Set ups and our Loyalty programme
• To cover duty management shifts in the absence of other Head of Departments.
• To recruit, engage and retain our colleagues through effective performance management, and to assist with the daily admin according to company policy and procedures.