Guest Service Manager - Finance focus at Accor

Metropolitan Borough of Solihull, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

26517.6

Posted On

30 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Hospitality Management, Finance, Administration, Supervisory Experience, Collaboration, Networking, Detail Orientation, Computer Proficiency, Professional Communication, Flexibility, Team Leadership, Customer Engagement, Problem Solving, Time Management, Operational Management

Industry

Hospitality

Description

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. To discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description This is an ideal position for a Guest Service Manager who is looking to take the next step in their career and join our busy Ibis Styles Birmingham NEC& Airport in this full-time position working 40 hours a week. Perfect for someone with hotel experience and a interest in finance and admin, the role offers a salary of £26,517.60 per annum plus benefits. This is an exciting time to join the hotel as we're currently going through renovations and plan to rebrand in 2026. The role: You will be able and willing to turn your hand to all aspects of hotel life, always focussed on delivering a great experience for our guests and setting a great example for your colleagues as a senior member of the team and as Duty Manager You will be a friendly addition to the Reception team and help check-in, with reservations and day-to-day duties You'll be devising departmental rotas You'll be looking at finance and supporting with debtors, invoicing, reports etc A bit about you: Proven supervisory experience in hospitality, ideally within Accor-brand properties. 2 years hospitality management or supervisory experience is essential An eye for detail and a methodical mind, as you'll have a finance element to your role Guest service is a top priority for you. Collaboration is key in your work ethic. Networking and engaging with new faces is part of your skill set. Proficient in computers and adept at handling calls professionally. As an experienced hotelier you know that we're a 24/7 operation, so flexibility to work days, evenings, weekends and holidays should be expected. ibis Styles Birmingham Airport & NEC is a busy hotel welcoming conference delegates and world travellers and has a busy F&B and conferencing operations in addition to its guest accommodation. There's parking onsite and Birmingham International train station is just a few minutes walk away. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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Responsibilities

The Guest Service Manager will oversee all aspects of hotel operations, ensuring a great experience for guests while managing finance-related tasks. This includes checking in guests, managing reservations, and supporting with invoicing and reports.